Problems Logging on to Casemaker?

TROUBLESHOOTING CASEMAKER

Please try any of these options if you are having trouble getting in to Casemaker

Delete all History

• Tools
• Internet Options
• General (it will probably default to the General tab)
• Clear History
• Apply
• OK

Delete Internet Temp Files

• Tools
• Internet Options
• General
• Delete Files
• OK

Add www.cobar.org to Trusted Sites

• Tools
• Internet Options
• Security
• Trusted Sites
• Sites
• Box will say “Add this website to the zone”
• Underneath the box, type in https://www.cobar.org
• Add
• OK

Enable Cookies

• Tools
• Internet Options
• Privacy
• Move the slider on the left, it cannot say
  • Block all cookies or be on the High setting
  • You may want to try “Medium” setting

Close out all Internet Explorer windows

 In addition to the obvious Internet windows that are open, you also must close

• I-Tunes
• Adobe
• Any Internet radio site
• Any site that has streaming video or audio (Because all these apps are tied into the Internet.

Choosing another Browser:

We had a case where a member could not log on using Internet Explorer and installed the browser Firefox instead, and was able to log on.  

Then, please go back and try to log on again!