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Dealing with Difficult Clients and Co-workers and the Stress They Cause

This 36 minute video provides strategies for effectively dealing with difficult people in the law office. Four steps are suggested for better communication in the face of conflict. The tape briefly examines personality styles to help you understand why people act the way the do in certain circumstances - and what you can do to make encounters with them more productive.

Your staff will learn to deal with:

    • The upset client
    • The bulldozer
    • The uncooperative client
    • The office gossip
    • The busy boss
    • The heavy-duty delagator

36 min.
(1997)