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Law Office Confidentiality: Parts I & II

Your law office staff handles confidential client information every day and shares your professional responsibility to protect it. Yet through telephone conversations, file handling, or personal discussions, your staff could be disclosing confidential information without even knowing it. This video teaches your staff the importance of confidentiality, identifies common mistakes, and shows how to handle sensitive situations effectively.

Your staff will learn:

    • Not to discuss client matters outside the office
    • How to use the telephone discreetly
    • How to work with clients one-on-one
    • How to handle written documents properly
    • Tips for building client trust
    • Safeguards for using computers, fax machines, cellular phones, off-site printing, and other technology

Part One, 10 min. (1987)
Part Two, 12 min. (1991)
Includes two handbooks.