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Professional Communications in the Law Office: Telephones, Voicemail and Beyond

This video uses enhanced graphics and improved instructional design to help your staff master essential professional communication skills necessary in a law office. This training video offers demonstrations of proven telephone techniques, practical advice on the proper uses of e-mail, facsimile, and voicemail systems. The video also covers issues in developing common sense policies for these and other widely used communication devices such as pagers and cellular phones. Your staff will learn:

    • How to recognize and handle potential new clients
    • How to handle calls from upset callers
    • Proper voicemail etiquette
    • Practical tips for using e-mail
    • How the use of new communications devices impact the law office

27 min.
(1997)